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Implementation
& Support

The implementation phase is a critical step in building the partnership between AccuPay and the client. We understand that we only have one chance to “get it right.”

That is why we have built a team that includes subject matter experts in each of our core services of Human Resources, Payroll, and Time & Labor Management, as well as Project Managers who are not only knowledgeable about AccuPay’s services and software, but are also great communicators who are empathetic to each client’s needs. This implementation team will remain accessible to you throughout the entire implementation process.

Your Project Manager will make the introductions to your implementation team and will continue as the main point of contact throughout the implementation process. The primary role of our Project Manager is to keep both the client and the team on the same page throughout the process.  Because each organization’s needs and requirements differ, your implementation process will be customized for your project.

Below is a sample of the steps you can expect:

Kick Off
Configuration
Training - Payroll
Training - Time & Labor or HR
Kick Off

Kick-off

  • Gather required signed documents
  • Introduce Implementation Team
  • Review the project timeline and set deadlines
  • Onsite meeting to review and complete data gathering to include required custom set up/configuration
Configuration

Configuration

  • Build client database
  • Load all required data into system
  • Configure system settings according to gathering documents
  • Build requested system customization
  • Balance payroll history, verify tax payments/filings
  • Run parallel payrolls to test configuration
Training - Payroll

Payroll Training

Transitioning to a new payroll system can be a stressful endeavor. To help ease clients into the new payroll system,  AccuPay will typically run a “parallel payroll” to mirror your last payroll before your “go live” date. This allows the clients to verify that employee earnings, deductions, and tax settings are configured correctly. When it’s time to go live, AccuPay will manage the first two payrolls for you. This allows you to focus on reviewing the end product while learning how the payroll process will flow.  When possible, AccuPay will come onsite and conduct payroll training with your third payroll. This is also when you will be introduced to your dedicated payroll processor, who will become your main point of contact from that point forward.

Training - Time & Labor or HR

Training – Time/Labor or HR

Just as every client’s database is configured according to their needs, so is each training session customized for the client.  Every client will receive training prior to the “go live” date based on the specific modules/services selected.  Additional training is available throughout the life of your partnership with AccuPay. When a new employee takes over a key role, AccuPay is available to help him or her get up to speed in the system.  We also offer customized job aids and monthly Lunch and Learn webinars.

For the initial training, AccuPay will come on-site (as able) to train your Administrator and Manager level users.  We will review the general navigation as well as functions specific to your organization. As part of this training, we will provide job aids so Managers can train existing and future employees.

Not sure what services you need?

Call us at 317.885.7600 or email hr@accupay.com for a free initial consultation to understand your company’s needs, issues, and concerns.

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